Frequently Asked Questions
Everything you need to know about the ÉTERNE experience.
What is the standard shipping timeframe for ÉTERNE orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Where can I find a size guide for your collections?
A detailed size chart is available on every product page. If you are between sizes, we generally recommend sizing up for our tailored pieces or checking the specific fit notes in the product description.
What sustainable practices does ÉTERNE follow?
We are committed to timeless quality over fast fashion. We use ethically sourced fabrics, minimize plastic in our packaging, and partner with manufacturers who ensure fair wages and safe working conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team at [email protected].
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.