Returns & Exchanges

At ÉTERNE, we want you to be completely satisfied with your purchase. We offer a 30-day window for returns and exchanges on all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email.

• 3.
  Pack and Ship

  Securely package your items in their original packaging and drop off the parcel at any authorized carrier location.

• 4.
  Receive Your Refund

  After our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.